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blue bits. red rocks.
Saturday 13 March 2010

markellison asked: Are you informing Tumblr staff directly of all the bugs?

All, except for the most recent gripe (concerning Outdent/Indent and blockquotes) about the bookmarklet. But I’ve reported the preexisting bookmarklet bugs. Months and months ago. Repeatedly.

Typically, Tumblr support folk attend to and address the issues submitted in a competent and timely manner. But, for some reason, my reports about flaws in the rich text editor have been met with numb indifference. Or worse, an instinctive put-off that “we cannot provide technical support for HTML customizations” and a link to w3schools.com! My followup email asking if the Tumblr support representative actually read the bug account was met with a “our developers are aware of these issues and will fix them as soon as they can” reply. 

 

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