On My MacBook Pro Battery Problem ☀
I bought this MacBook Pro in June of 2008 so it’s nearly one and a half years old, yet still under the 3 year AppleCare warranty I purchased. She told me however that batteries are not covered under the extended AppleCare warranty unless the failure is a result of a manufacturers defect. Though she delivered the news in a friendly and empathetic way I was not happy.
Vilma could see that I only had 48 cycles on the battery and it seemed reasonable to me that this should be covered by the warranty. According to Apple a removable MacBook / Pro battery should be able to retain up to an 80% charge after 300 cycles. She pulled the information on the battery and left to talk to someone else, presumably a manager, explaining to me as she left that she would do everything she could to get it covered. A few minutes later she returned and said Apple would be replacing it under the warranty.
I don’t know if she replaced it because it had a “manufacturers defect” or because it only had 48 cycles on it. Fortunately for me I didn’t have to shell out $129 for a new battery. She popped in the new battery and fired up the diagnostics and sure enough, the new battery registered healthy.
I had the opposite experience.
A little over a year after purchasing my work MacBook Pro, my battery life dipped to approximately 30-40 minutes.
So one day I marched off to the Apple Store (at Arrowhead Mall in Peoria AZ) and requested a more functional replacement.
But I was told that the battery was not covered under my AppleCare warranty unless it was one of specific batch that were identified as manufactured defectives.
I protested that the machine was a little over a year old, yet the battery could only provide power for a half hour.
Again, was rebuffed and instructed that I would have to fork out $129 for a new battery.
